Frequently Asked Questions
Everything you need to know about CANMAKE products, shipping, and more.
Are CANMAKE products cruelty-free?
CANMAKE is committed to high safety standards. We do not conduct animal testing on our finished products, nor do we commission third parties to do so, except where required by law in specific regions.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for opened cosmetics?
Due to hygiene and safety regulations, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Where can I find the expiration date on my makeup?
Most CANMAKE products have a shelf life of 3 years if unopened. Once opened, please refer to the PAO (Period After Opening) symbol on the packaging, which typically indicates a 6 to 12-month usage period.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.